The Group is committed to operate in a socially responsible manner for all of our stakeholders, including our customers, our staff, our business partners and the community that we collaborate with. To achieve this, we are dedicated to provide products and services that enhances the experience of our customers, and believe in creating a healthy and fulfilling working environment for our employees, while doing so.
We have a dedicated and passionate team who strive to create opportunities to transform lives and to improve the business.
The Group recruits a diverse workforce and is committed to provide equal opportunity for employment, with a focus on fairness and performance. We actively promote a culture of honest and open communication, teamwork and innovation; encourage and support the sharing and development of ideas that contribute to achieving strategic business objectives.
We believe in rewarding and recognising our people to show our appreciation for their contributions to the success of the business, as well as an encouragement to continue achieving future goals and objectives.
The health and well-being of our employees is of the highest importance. In line with current challenges, we have implemented a COVID-19 safety compliance plan and strategy across the property. The plan encompasses COVID-19 staff training, information relating to the virus and how to limit the spread and an action plan for symptomatic staff and patrons.
We are committed to ensuring a safe, fair and healthy working environment. We have an active Workplace Health and Safety Committee who meet regularly to monitor safety policies and procedures, identify hazards and review all incidents and accidents. We also ensure we have adequate numbers of staff who are trained as First Aid Officers and Fire Wardens.
In line with our philosophy we encourage our employees to lead a healthy and active lifestyle, as these benefits create an active team environment with improved productivity and an enhanced experience for our patrons. All staff have access to our fitness classes, health club facilities and practitioners.
Our community involves a wide range of groups including guests and their families, suppliers, business partners and charitable organisations. We believe that integrity in dealing with every community member is essential in forging successful and sustainable business relationships in the long term.
In Alice Springs, we have strong connections with several industry and community associations and accreditation programmes, which provide vital cooperative marketing and consumer brand recognition benefitting both Alice Springs Convention Centre and relevant associations or programmes. We are members and active supporters of the Chamber of Commerce Northern Territory (“NT”), Tourism Central Australia (TCA), Tourism Top End (TTE), Australian Tourism Accreditation Program and Meetings Events Australia (MEA). We believe that the exchange of ideas and active participation within economic and social forums is fundamental to our community’s success. Our Chief Operating Officer of Lasseters Hotel Casino is the chairperson of the Central Australia Liquor Accord - a voluntary committee established with representatives from licensed venues around Alice Springs, who are working together to effect positive change to the safety and wellbeing of the Central Australian Community through the delivery of Responsible Service of Alcohol (RSA) policies and procedures.
The Group also plays an active role in supporting a number of charities and fundraising events. Through the sponsorship of prizes or incentives for these events, we help to raise much needed funds for their causes. Our marketing team also promotes awareness and support of these charitable organisations through our marketing materials. Over the last 12 months in Alice Springs, the Group has committed to sponsorships and recipients include but not limited to Chamber of Commerce NT, NT Cancer Council, EJ Whitten Foundation, Alice Springs Golf Club, Red CentreNATS and FABalice as well as significant discounts allocated annually to local schools for formal and year end events.
We believe that it is everyone’s responsibility to contribute to sustainable and environmentally friendly practices that conserve our natural resources and protect the planet for future generations. We understand that even the smallest change can go towards making a big difference in our growing organisation.
We regularly review our environmental plan to ensure that it reflects changes in regulations and best practices. Voltage Power Optimisation units were installed in Alice Springs since 2016, resulting in a 15% reduction in energy consumption. In November 2019, two Power Factor Correction units were installed, which has further reduced our electricity usage by 4-5% in comparison to the previous year, potentially reducing our annual electricity usage the equivalent to 2019 metric tons of carbon dioxide. Since our partnership with InterContinental Hotels Group (“IHG”) in year 2016, Crowne Plaza Alice Springs Lasseters (“CPASL”) has participated in IHG Green Engage programme and achieved Level 1 accreditation in November 2017. CPASL was on track to achieve Level 2 accreditation but progress was delayed due to COVID-19. CPASL will work towards achieving Level 2 in the following financial year. The IHG Green Engage programme is an online environmental sustainability tool, comprising more than 200 specific recommendations or ‘Green Solutions’ designed to reduce hotels’ environmental footprint. The programme also helps to set and track specific reduction goals for usage of energy, carbon, water and waste.
It is anticipated that by adopting simple, environmentally friendly initiatives, we will raise awareness amongst stakeholders and the wider community.